if it is not right for your family
refund policy.
Effective 21 September 2026. Last updated 21 September 2026.
The simple rule
If you ask within 14 days of any charge, we refund all of that charge.
That includes the first charge after your free trial, a yearly or monthly renewal, and "it is not for us". You do not need to give a reason.
How to ask
The billing holder emails [email protected] from the address on the account. Tell us roughly when the charge was made. That is all we need.
Paddle is our merchant of record, so the refund is paid through Paddle, back to the payment method you used. It usually arrives within 5 to 10 business days, depending on your bank.
What a refund does
A refund ends that plan now, not at the end of the period. The family's plan is paused, and you can still sign in and export your family's information for 90 days.
After 14 days
After 14 days, we do not refund the unused part of a month or a year. Instead, cancel at any time in Settings. Your plan then keeps running to the end of the period you paid for, and you are not charged again.
Free trials
Cancel before day 15 of your free trial and you are never charged, so there is nothing to refund. We email you 3 days before the trial ends to remind you.
Your rights under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If the service has a major failure — for example, if it is unavailable for days, or if we lose your family's information — you are entitled to a remedy, even after 14 days. This policy never takes away those rights.
Before you contact your bank
Please email us first. A refund from us is faster than a chargeback. While a chargeback is open, the family's plan is paused. The family is not banned, and it can come back.
Paddle's terms
Paddle's buyer terms say that its refunds are at its discretion. Our policy is more generous, and we promise it: where the two differ, you get the more generous of the two.
How to contact us
Paul Holyoak, trading as TEND & TALLY, ABN 27 104 644 640, Australia. tend & tally refunds and billing questions: [email protected].